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FAQs

REKONSTRUX ECZEMA & PSORIASIS REMEDY

Do you use 100% Natural Ingredients?

Totally! We know how sensitive your skin is. Therefore, we strictly only use not only natural ingredients but also carefully handpicked premium ingredients. Chemical free, organic and vegan.

Any gluten in any of your eczema remedies?

It is all Gluten Free.

How are you different from all the other treatments/remedy in the market?

Our technique uses Aromatherapy therapy. However, our professional team in Germany has formulated the perfect and ultimate blend of essential oils and natural ingredients that not only instantly relieves the itching, but also promote healing and generation of new cells. You will also be able to see visible results in less than a week. In certain cases, it may take a longer time.

Are there any side effects?

There are no side effects and our remedy will not cause any allergy as all our ingredients are 100% Natural. However, you may get a reaction if you are allergic to any of our ingredients. 

Please check our ingredients list on the product page itself to see if you are allergic to any of the ingredients.

I have a severe case of Eczema / Psoriases which includes open wounds. Can I apply Rekonstrux's Remedy?

Yes, you may apply our remedies. For open wounds or weeping Eczema / Psoriasis, we recommend using Rekonstrux Eczema Relief Oil.

  • Can this help with Psoriasis?
  • Yes, Rekonstrux helps with Psoriasis as well.

    It says it helps regenerate the skin... but psoriasis is all about over-regenerating, so how it works?

    Regenerating is for those suffering from eczema when the skin is very thin and also broken. Our psoriasis customers use the aromatherapy base remedy oil to help with the softening of the skin and to relieve the itch.

    Please explain how this stops flare-ups??

    Psoriasis is due to the immune system. We advise using our oils to help prevent flare-ups as it will moisturise and strengthens the skin barrier. Psoriasis is an autoimmune condition and we do not aim to treat any medical condition as we are are not medical doctors.

    Does this work for perioral dermatitis?

    Perioral dermatitis is a rash that tends to occur around the mouth - yes it can be used on any part of the body.

    Is this effective for lupus?

    It can be used to moisturise and soothe of inflamed skin conditions, however, please consult your doctor before use.

     

    Can this be used on the scalp, eyelids, face, private areas?

    Yes, Rekonstrux remedy is very gentle on the skin. It can be used on the affected areas.

    Is it too greasy for the scalp?

    No, it will not as the geranium essential oil will balance the sebum production, use a small amount each time.

    Can it be used when pregnant?

    Rekonstrux is safe to use during pregnancy. However, we recommend using after the 2nd trimester. If you have serious concerns, you can consult your GP prior to use. However, our products do not contain any chemicals that will harm you or the baby.

    Can it be used during Breastfeeding?

    Rekonstrux Eczema & Psoriasis Relief Oil can be used during Breastfeeding.
    We do not recommend using Rekonstrux Eczema & Psoriasis Relief Gel during breastfeeding on the basis that it contains peppermint. Don't worry, it does not cause harm to breastfeeding mothers or to your little one, peppermint just limits the flow of breast milk.

    Can Rekonstrux Anti-Fungal Nail Serum be used during pregnancy/breastfeeding?

    Yes, it safe to be used for both periods of time. 

    What would be better for my baby who is 7 months old? If I don’t apply cortisone, it always flares up. It gets itchy first and then eczema started flaring up.

    It always flares up. It gets itchy first and then eczema started flaring up.

    Our kids' eczema relief oil is specially formulated or babies 6 months and above. For 6 months and younger, please dilute equal amount with olive oil. We cannot advise on the use of cortisone as we are not medical doctors.   Our advice for customers using our oil is to apply when its itchy and do not scratch.

     

    My son has many allergies are there any bit or seed oils in this?

    Premium eczema relief oil's ingredients: olive oil, sandalwood essential oil (distilled from inner wood), helichrysum essential oil (distilled from flowers), palmarosa essential oil (distilled from grass), geranium essential oil (distilled from leaves), seabuckthorn berries CO2 (extract from the seed) and natural vitamin E. So yes, there are seed oil here.

    Kids eczema relief oil's ingredients: olive oil, frankincense essential oil (distilled from resin), lavender essential oil (distilled from flowering tops), patchouli essential oil (distilled from leaves) and natural vitamin E.

    Would advise to consult your doctor and do a patch test before use since he has many allergies.

     

     

    Does this contain any nut products like almond oil?

    Rekonstrux does not use any nut products in any of our remedies.

    Has this been clinically tested? Any clinical trials conducted? If so, where published?

    No, our oil has not been clinically tested and no clinical trials conducted. However, sandalwood essential oil which we used in the blend has been tested to be proven to be effective for skin conditions. Please refer the links here:

    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5749697/

    https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5352686/

    Do you have any samples?

    We do not offer free samples, however, we do have Starter Kits for you to try out.

    ORDER CONFIRMATION & SHIPPING

    Order Confirmation

    After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

    Once the order has been fulfilled via Rekonstrux warehouse, you will receive an email update with a tracking number.

    Fulfilment will take 2 - 3 business days, not including weekends.

    Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your item with and check it hasn’t been filtered into your spam/junk mail.

    Shipping

    The Delivery time will be:
    1. Rekonstrux will use reasonable endeavours to deliver orders from our warehouse in Singapore and will take these estimated times from the date the Order was submitted by you (Monday-Friday excluding official public holidays):

    • The United States / Europe: Within 10 - 14 working days
    • United Kingdom: Within 5 - 8 working days
    • Canada: Within 14 - 17 working days
    • Australia / New Zealand: Within 7 - 14 working days
    • Singapore: Within 3 - 5 working days
    • Rest of Asia: Within 10 - 14 working days

    Note: International shipping time may vary base on your local custom.

    2. The customer is responsible to provide a correct shipping address to ensure successful shipment delivery. Rekonstrux is not responsible for any undelivered shipment due to a provision of incorrect shipping address. 

    We offer free registered shipping worldwide via DHL Air for all orders placed on Rekonstrux website.

    VAT, Taxes & Delivery Duty Fees

    If you are located in the EU, you may receive duty and VAT charges upon import. Rekonstrux has no control over these charges - it is entirely up to the local government/border security and customs office.

    Should there be any customs charges (VAT, Taxes and Delivery Duty Fees) occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this take is totally out of our hands.

    Please note that Rekonstrux does not charge VAT, Taxes, and Delivery Duty Fees.

    Delivery Duration

    Our shipping partners deliver parcels upon timing stipulated here above. On a rare occasion, there are delays and delivery duration may extend beyond these expected time frames. If you have any problems with your order (not received, not what you were expecting, etc.)

    By purchasing from Rekonstrux website, you agree to the estimated duration of delivery. Any lost parcel or delay in delivery, Rekonstrux is not responsible for it and no refund or redelivery will be provided.

    Please contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

    Please contact us if you are having difficulties with your order at help@rekonstrux.com.

    Important Note: Rekonstrux is not liable to any undelivered or missing parcel if the status on the tracking system stated, ‘Item Delivered’.

    How do I track my package?

    A tracking number will be emailed to you once we have shipped out your order. Alternatively, you may check on the status of your order at any time by emailing the customer support desk at help@rekonstrux.com

    REFUNDS, RETURNS & EXCHANGES

    Basic Refund Policy

    There are 2 types of items Rekonstrux sells, and all 2 have slightly different Refund Policies:

    • Retail Items: These have a 30-day refund guarantee. If you are not happy with the results or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
    • Lost and delay of delivery: Any lost parcel or delay in delivery, Rekonstrux is not responsible for it and no refund or redelivery will be provided.

    Please contact our support team for all refunds/returns at help@rekonstrux.com

    The information contained within this document relates to the Rekonstrux LLC and its related entities from time to time including Rekonstrux Pte Ltd online store located at www.rekonstrux.com, operated by Rekonstrux LLC / Rekonstrux Pte Ltd and trading as Rekonstrux (“Terms of Trade”). 

    These Terms of Trade incorporate the Terms of Use, the Rekonstrux Privacy Policy and any other legal notices on the website. By purchasing any product from this website you consent to these Terms of Trade.

    Returns

    We offer our customers a 100% Satisfaction Guarantee. Our 30 days return policy will be based on the date of your order invoice. We are sorry to inform you that once 30 days have gone by since your purchase, refund or exchange request will not be entertained.

    Only items purchased on the Rekonstrux website can be returned for refund or exchange. Items purchased in a department store, speciality retailer or elsewhere must be returned to their original point of purchase.

    Should you make an error when ordering online, Rekonstrux will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. 

    In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned to. The customer is responsible for the shipping costs incurred when sending the items back to Rekonstrux.

    Should an item be damaged while it is being shipped to you by us, Rekonstrux will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and reimbursement will be issued in the original form of payment. 

    In all cases, original proof of purchase must be provided and products must be returned within 30 days of receipt for Rekonstrux to process any refund or exchange. Please email to help@rekonstrux.com.

    Please retain your postal receipt from Post Office until you are certain your parcel has been safely received by Rekonstrux. We may need to see this if we fail to receive your package. 

    We will do our best to process returns within 5 working days (Monday-Friday excluding official public holidays) of receipt and reimbursement will be issued in the original form of payment. 

    Please note, to complete your return, we require a receipt or proof of purchase.

     

     

     

    To return your product, mail it to:

    9455 NE Alderwood Rd

    C/O SGW-CDXFK

    Portland, Oregon 97252

    You will be responsible for paying your own shipping costs for the return item. Return shipping costs are non-refundable.

    Please ship the return item using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and not liable for any undelivered or lost return item.

    Refunds

    Once your return is received and inspected, we will send you a notification email. In that email, we will notify you of the approval or rejection of your refund.

    If the refund is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 – 14 days.

    Late or missing refunds

    If you have yet to receive a refund, follow the steps below:

    1. Reconfirm by checking your bank account again.
    2. Contact your credit card company, it may take some time before your refund is officially credited.
    3. If you’ve done all the above and you still have not received your refund yet, please contact us at help@rekonstrux.com and we will assist you further.

    Sale items

    Only regular priced items may be refunded, unfortunately, refunds are not applicable for sales item.

    Exchanges

    An exchange is only applicable for defective or damaged items. For exchange inquiries, email us at help@rekonstrux.com. We will then bring you to the next step to the Goods Exchange procedure.

    Important Note

    By purchasing from Rekonstrux website, you agree to the estimated duration of delivery. Any lost parcel or delay in delivery, Rekonstrux is not responsible for it and no refund or redelivery will be provided.

    Force Majeure 

    If Rekonstrux is delayed or hindered in or prevented from performing any of its obligations under any Order by reason of any event or circumstance beyond its reasonable control, Rekonstrux will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

      STILL, HAVE QUESTIONS?

      Sure, no problem! Just email us at help@rekonstrux.com and we'll get back to you right away.